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Carconnex is currently offline Carconnex

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Hi,

we would love to change the default voice set in Kerio Operator. We are planning to let a professional make a custom voice set for our company.
The problem is that with the info in this "tutorial" https:// manuals.gfi.com/en/kerio/operator/content/server-configurati on-kerio-operator/customization-of-voice-sets-499.html I'm not getting any wiser.

Does someone have a more detailed walkthrough for changing the voice sets (for example: what directory structure is used, what different prompts are there, the format that is needed, etc etc)

Thanks in advance!
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gendo is currently offline gendo

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This should give you an idea of the directory structure needed for the core voice prompts:

http://downloads.asterisk.org/pub/telephony/sounds/

And here is a good resource on recording mechanics and converting to asterisk supported formats.

http://www.bfrigon.com/posts/asterisk/custom-voice-prompts/

I would record lossless and then downconvert to the necessary codec so you're future proofed.

Feel free to PM me if you have any other questions about this...I've dealt with this before.
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Kerio/GFI Brian is currently offline Kerio/GFI Brian

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Indeed the instructions should provide more detailed steps. I'll see if we can update the help topic. To answer your question, I suggest to grab the voice set used in operator and work from that, rather than downloading one from the Internet, which will not include all of the prompts used by Kerio Operator.
Start by enabling SSH. Go to the System Health dialog, then while holding shift, click Tasks. You should see an option to enable SSH.
Login to your system with an SSH client (using root and your admin password) and go to /var/lib/asterisk/sounds.
Download the directory of sounds you will use as a base (e.g. en_GB). Modify the sound files you want, then zip the folder and upload it following the directions in the help topic.

Brian Carmichael
Instructional Content Architect
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Carconnex is currently offline Carconnex

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Thanks for the information! I got it working
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Kerio/GFI Brian is currently offline Kerio/GFI Brian

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Thanks for confirming. Note that the help topic you referenced in your first post has been updated.

Brian Carmichael
Instructional Content Architect
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