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scornelissen85 is currently offline scornelissen85

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When we send a reply on a plain text mail and insert with Outlook a smiley (like :-), which is converted to an image) then the whole mail is scrambled.

When I look at the header of the mail (in Sent Items) it is set to:

MIME-Version: 1.0
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64


This is only happening when using the Kerio Outlook Offline connector. The version of Outlook is 1708 (Build 8431.2153), part of Office 365 Business. We tried to reproduce this problem with Kerio version 9.2.1 and with 9.2.5 patch 3 (3336) and succeed.

After some research we discovered that the :-( won't be any trouble. But :-) and ;-) does. And the mail is not scrambled when it is in the outbox. When KOFF starts sending the mail then the mail is scrambled.

The base64-encoded scrambled text of ':-)' is:
4KuY4Lee4KiA4LSA4KiA4rSA4rSA4rSA4rSA4rSA5LyA54iA5qSA5pyA5qSA5riA5oSA5rCA4oCA
5LSA5pSA54yA54yA5oSA5pyA5pSA4rSA4rSA4rSA4rSA4rSA4LSA4KiA5JiA54iA5ryA5rSA46iA
4oCA5ISA5pCA5rSA5qSA5riA5qSA54yA55CA54iA5oSA55CA5ryA54iA4oCA5ayA5rSA5oSA5qSA
5rCA55CA5ryA46iA54iA5ryA5ryA55CA5ICA54yA55SA5rSA5rSA5pSA54iA5oyA5oSA5rSA54CA
4riA5rCA5ryA5oyA5oSA5rCA5bSA4oCA4LSA4KiA5YyA5pSA5riA55CA46iA4oCA5JiA54iA5qSA
5pCA5oSA56SA4rCA4oCA44SA45iA4oCA5JiA5pSA5oiA54iA55SA5oSA54iA56SA4oCA44iA44CA
44SA46CA4oCA44SA44SA46iA44iA44iA4LSA4KiA5ZCA5ryA46iA4oCA4pyA5ISA5pCA5rSA5qSA
5riA5qSA54yA55CA54iA5oSA55CA5ryA54iA4pyA4oCA47CA54iA5ryA5ryA55CA5ICA54yA55SA
5rSA5rSA5pSA54iA5oyA5oSA5rSA54CA4riA5rCA5ryA5oyA5oSA5rCA47iA4LSA4KiA5YyA55SA
5oiA5qiA5pSA5oyA55CA46iA4oCA5YiA5JSA46iA4LSA4KiA4LSA4KiA46SA4LSm4KiA4LSA4KiA
4rSA4rSA4rSA4rSA4rSA5LyA54iA5qSA5pyA5qSA5riA5oSA5rCA4oCA5LSA5pSA54yA54yA5oSA
5pyA5pSA4rSA4rSA4rSA4rSA4rSA4LSA4KiA5JiA54iA5ryA5rSA46iA4oCA5ISA5pCA5rSA5qSA
5riA5qSA54yA55CA54iA5oSA55CA5ryA54iA4oCA5ayA5rSA5oSA5qSA5rCA55CA5ryA46iA54iA
5ryA5ryA55CA5ICA54yA55SA5rSA5rSA5pSA54iA5oyA5oSA5rSA54CA4riA5rCA5ryA5oyA5oSA
5rCA5bSA4oCA4LSA4KiA5YyA5pSA5riA55CA46iA4oCA5JiA54iA5qSA5pCA5oSA56SA4rCA4oCA
44SA45iA4oCA5JiA5pSA5oiA54iA55SA5oSA54iA56SA4oCA44iA44CA44SA46CA4oCA44SA44SA
46iA44iA44SA4LSA4KiA5ZCA5ryA46iA4oCA4pyA5ISA5pCA5rSA5qSA5riA5


The text before the emoticon is readable, but after the icon it is all scrambled. The mail is not scrambled when sent by IMAP. The header is then set to:

MIME-Version: 1.0
Content-Type: text/plain;
        charset="utf-8"
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RPC_Admin is currently offline RPC_Admin

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We had this problem as well. I came to the conclusion that it was an Outlook issue, though I swear I once witnessed it from someone using the Kerio Webmail. I created a thread on this forum as well. In the end, I deleted the autocorrect for all 'smiley based emoticons' in Outlook.
Click "File"
-Click "Options"
-On the Left, Choose "Mail"
-In the right, choose the "Spelling and Autocorrect" button
-Choose the "Autocorrect Options" button on the right in the new pop-up
- In the "Autocorrect tab" scroll down until you see the smileys.... Click on each of these and click delete, it looks like 13 smileys are there.
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