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Home » Kerio User Forums » Kerio Connect » Kerio Connect Client Error on Chrome 64.0.3282.186 (Official Build) (64-bit)
dbott is currently offline dbott

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Our users are experiencing the following error after the latest Chrome update [64.0.3282.186 (Official Build) (64-bit)]. KMS is running the latest patch [Version:]. The error occurs after logging in and every page refresh. I have tried disabling all Chrome extensions, as well as running in "incognito mode" and the error still persists. The error does not appear to occur in Firefox 58.0.2 or Internet Explorer 11:

Kerio Connect Client error

An unexpected error occurred in Kerio Connect Client. Other Kerio Connect operations are not affected. Please tell Kerio Technologies about the problem to help fix it.
InfoSome errors can be caused by browser's extensions. Learn more...

What were you doing when the problem happened? (optional)

Product name: Kerio Connect
Module: Kerio Connect Client
UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36
Platform: Win32
ServerOs: Windows Server 2012 R2, x86_64
Language: en
Resolution: 1920x1080
Zoom: unknown
DetectedBrowser: Chrome 64
ErrorMessage: TypeError: Failed to execute 'elementFromPoint' on 'Document': The provided double value is non-finite.
Url: /webmail/webmail2.js?v=fccb80d5355db51767aaec1bfb7833a3
Line: 63799
ActiveDialogId: unknown
NavigationItemId: mail
WindowSize: 1920x927
RunTime: 1
DeveloperToolActive: Yes
BrowserSpeed: unknown
PreviousWidgetId: unknown
CallStack: TypeError: Failed to execute 'elementFromPoint' on 'Document': The provided double value is non-finite.
    at e._fixMouseOver (/webmail/webmail2.js:63799:46)
    at e.resumeLayoutFn (/webmail/webmail2.js:63597:14)
    at e._updateItems (/webmail/webmail2.js:63675:14)
    at e._onCurrentLoaded (/webmail/webmail2.js:63771:18)
    at e.onShow (/webmail/webmail2.js:63694:14)
    at (/webmail/lib/ext4/ext.min.js:18488:30)
    at e.callParent (/webmail/lib/ext4/ext.min.js:2517:22)
    at (/webmail/webmail2.js:15332:21)
    at e.showAt (/webmail/lib/ext4/ext.min.js:18373:11)
    at e._showAt (/webmail/webmail2.js:15335:49)
Custom data:{"reportsCount":1,"isMultiServer":false,"activePanel":"Ext.LoadMask","mailsPerPage":50,

Brian (GFI/Kerio) is currently offline Brian (GFI/Kerio)

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We've identified this issue and it will be fixed in the next release (available soon). Alternatively you may consider using the desktop version of Kerio Connect Client.

Brian Carmichael
Instructional Content Architect
bruggles is currently offline bruggles

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We also note that the Reminders Popup Remind and Dismiss do not work smoothly, they do Dismiss but the POPUP locks up and still shows the Reminder. Am hoping they fix this as well.

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