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Carconnex is currently offline Carconnex

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Hi,

we often have the following problem.

Users complain about new mails suddenly appearing between "older" mails in their inbox or mails arrive with a timestamp, hours into the future.
My first idea was that a difference in time-zone could be causing this but it happens also with mails from our own country and the timedifference is almost never exactly x-hours but most of the time x-minutes.

Below you can find an example as an attachment:

The email was sent at 14:53:18 and arrived within a minute later but got a timestamp of ALMOST an hour later.

Anyone having the same issues?

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Bud Durland is currently offline Bud Durland

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I think and could be wrong, that OutLook, WebMail, etc go by the 'Date Received' in the message header, not by the 'Date:' field in the body of the message. The former is created by the server when the date some in, the latter is written into the message body by the e-mail client. The two are not linked in any way.
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MacLab is currently offline MacLab

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what server version is this? There was a release that has a time stamp issue for windows server. I think it was 9.24 but I am not positive on version number. It was very close to the current version.

MacLab, Inc.
Kerio Certified Partner, Reseller, Hosting Provider, Kerio Connect Certified.
http://maclaboratory.com
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Carconnex is currently offline Carconnex

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MacLab wrote on Sat, 03 March 2018 13:44
what server version is this? There was a release that has a time stamp issue for windows server. I think it was 9.24 but I am not positive on version number. It was very close to the current version.


We are running 9.2.1 on mac OS
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Carconnex is currently offline Carconnex

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Bud Durland wrote on Fri, 02 March 2018 19:50
I think and could be wrong, that OutLook, WebMail, etc go by the 'Date Received' in the message header, not by the 'Date:' field in the body of the message. The former is created by the server when the date some in, the latter is written into the message body by the e-mail client. The two are not linked in any way.


Ok, but that doesn't explain why I can see for example in the server log that an email gets received at 14:00h and the email client says it's received at 14:47h. Not only on one client but also on smartphone and tablets.
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rhea is currently offline rhea

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hi

I have the opposite problem:

The mail server seems to have the correct time (dashboard) but in logs the time is 10 minutes behind!

it started yesterday and the users received the messages with this wrong timestamp

We run the latest version..

can you please help?
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