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Gagan is currently offline Gagan

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Hi, i am trying to use kerio control software appliance. I am on testing phase. Everything is working fine except dropbox i have also checked Url filters and policies but there is no proxy for dropbox. Please suggest.
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Gagan is currently offline Gagan

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As you suggested i have open dropbox at port 80 and 443, also i added the services http,https in traffic rules but it didnt work. Can you guide by steps, what changes i should make.
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