Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Control » 9.2.5 Patch 3 (Automatic Update Check Failure)
  •  
dskbass is currently offline dskbass

Messages: 28
Karma: 4
Send a private message to this user
Since upgrade to Patch 3 I am getting Auto Update Check failures.
Rebooted device and issue still exists.
  •  
Carly (GFI) is currently offline Carly (GFI)

Messages: 52
Karma: 6
Send a private message to this user
Thanks for reporting dskbass - this has been sent to the engineers.
  •  
XroVer is currently offline XroVer

Messages: 7
Karma: 0
Send a private message to this user
And on version 9.2.4 there were just the same problems! It is unclear from where arising. Periodic failures when checking updates, and everything can be normal then, then again failures.
  •  
Kerio/GFI Brian is currently offline Kerio/GFI Brian

Messages: 860
Karma: 90
Send a private message to this user
This update checking issue is now resolved.

Brian Carmichael
Instructional Content Architect
  •  
dskbass is currently offline dskbass

Messages: 28
Karma: 4
Send a private message to this user
Confirmed!
All is working as expected.

Dan
  •  
arisg is currently offline arisg

Messages: 29
Karma: 1
Send a private message to this user
When you say all is working as expected, do you mean that there are no reboots? How long have you been running patch 3 for? I stopped at patch 2 and went back to 9.2.4.
  •  
dskbass is currently offline dskbass

Messages: 28
Karma: 4
Send a private message to this user
Our server reboots stopped at installation of 9.2.5 Patch 3

The issues that we encountered with patch 3 was Auto Update Check failure which appears was fixed on Kerio/GFI end as it did not require another patch install on server.

Control has been running without a reboot for 18 hrs. (previously rebooting every 4-5 hrs)
  •  
arisg is currently offline arisg

Messages: 29
Karma: 1
Send a private message to this user
Thank you very much for the feedback. I'll give it a go and see how I fare.
  •  
arisg is currently offline arisg

Messages: 29
Karma: 1
Send a private message to this user
I installed patch 3 and the reboots started immediately.
  •  
Columbia is currently offline Columbia

Messages: 152
Karma: 11
Send a private message to this user
@arisg, did you check logs with errors or warnings? Have you collected support information? Sometimes it's useful to debug issues with appliance.
  •  
arisg is currently offline arisg

Messages: 29
Karma: 1
Send a private message to this user
Not this time. With patches 1 & 2 there was never any entry in the logs pertaining to the problem. I've sent diagnostic files to GFI twice in the last 4 days.
  •  
Kerio/GFI Brian is currently offline Kerio/GFI Brian

Messages: 860
Karma: 90
Send a private message to this user
@arisg, please open a case with technical support so we can collect the necessary crash report info.
https://www.gfi.com/support/technical-support-form

Brian Carmichael
Instructional Content Architect
  •  
arisg is currently offline arisg

Messages: 29
Karma: 1
Send a private message to this user
As I mentioned before, I have already opened 2 cases over the last 4 days.
  •  
Columbia is currently offline Columbia

Messages: 152
Karma: 11
Send a private message to this user
@arisg, did you get any solutions in cases from GFI support?
arisg is currently offline arisg

Messages: 29
Karma: 1
Send a private message to this user
Not really. Only suggestion was to downgrade to 9.2.4.
Previous Topic: Automatic logout from firewall does not work
Next Topic: Search logging for a specific NAT connection
Goto Forum:
  

 ] [ PDF ]

Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sat May 26 04:24:02 CEST 2018

Total time taken to generate the page: 1.00960 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.