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Columbia is currently offline Columbia

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Colleagues and developers of GFI, since April 18, web resources: "forums.kerio.com, register.kerio.com" and other services that are hosted on Amazon AWS are unavailable in Russian segment of Internet. This is due to the fact that Roskomnadzor (Russian watchdog) blocks all ip addresses and subnets of all known hosts (Microsoft, Google, Amazon) to exclude the possible access to Telegram (messenger). How to be Russian custormers of Kerio Control, if there is no access to the service of license check and registration on "register.kerio.com"? I ask you to consider the possibility of transferring web services to other VPS or web hosters or change ip addresses to other available public IP that are not blocked by Roskomnadzor. Of course before change IP check online list of blocked IP on territory of Russia "https://eais.rkn.gov.ru".
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PPG is currently offline PPG

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Columbia is currently offline Columbia

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Yes, you can check it on site of RKN: IP 34.253.121.238
http://blocklist.rkn.gov.ru​.
I have opened a case. GFI Support confirmed it. In Russia most of AWS IPs blocked in pursuit of blocking Telegram.
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Columbia is currently offline Columbia

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Information of blocked IPs by Russia is published on the website: status.gfi.com
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Columbia is currently offline Columbia

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No solutions since 21 April. GFI spit on customers!
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Columbia is currently offline Columbia

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Any comments from GFI support!
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Columbia is currently offline Columbia

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When will this problem solve?
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Carly (GFI) is currently offline Carly (GFI)

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Hi Columbia - do you have a support ticket open with the GFI Support team?
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Columbia is currently offline Columbia

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Yes, of course! Case# GFI-180508-638159 for Kerio Control
Also I check regular status.gfi.com
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Columbia is currently offline Columbia

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One month passed! No feedback from GFI. No time to restore access! When will GFI representatives work in this direction? Why do I pay for maintenance but GFI ignores any suggestions to resolve above problem?!
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Carly (GFI) is currently offline Carly (GFI)

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Hi Colombia. I am looking into this to see if I can find some timing or progress status/update for you. Thank you for sending the support number too.

Best,
Carly
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TsAGI is currently offline TsAGI

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Hi!
It's time to renew the license. If this does not change we will look towards other solutions.

[23/May/2018 09:05:44] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
[23/May/2018 17:08:09] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
[24/May/2018 17:08:10] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
[25/May/2018 17:08:11] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
[26/May/2018 17:08:12] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
[27/May/2018 17:08:13] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
[28/May/2018 10:39:46] License update failed: Automatic license update failed during attempt to contact registration server: (11) Client-Server communication error.: Failed to connect to register.kerio.com port 443: Connection timed out
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Columbia is currently offline Columbia

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You can use offline activation for Kerio License. I have already renewed my expired license of Kerio Control in Russia (Moscow).
https://secure.kerio.com/reg/?lang=en
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ian.bugeja is currently offline ian.bugeja

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Hi all

We have implemented a workaround for our customers in Russia to be able to access our services.

Please check to see if this is working and let us know of any issues.

Thanks in advance for the Feedback!

Ian Bugeja
GFI Software
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Columbia is currently offline Columbia

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Today access to register.kerio.com is denied. Failed to connect to register.kerio.com port 443: Connection timed out.
And problems with Kerio Web Filter: Unable to activate Kerio Control Web Filter: Invalid response from server. cached credentials will be used.
What's again wrong with access from Russia?
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