Home » Kerio User Forums » Kerio Connect » All emails we are sending to any Microsoft email account (Live, outlook, Hotmail etc) does not reach
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piTTy

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Hi,

I can no reach send any new emails to any Microsoft account. I have checked everything including SPF, DNS. Everything appears on the up and up.

Here are some of the bouncebacks I have received:

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[23/May/2018 12:13:51] Recv: Queue-ID: 5b053edf-00000039, Service: Kerio Connect Client, From: <*** Email address is removed for privacy ***>, To: <*******<_at_>outlook.com>, Size: 937, Sender-Host: 185.191.164.80, User: <*** Email address is removed for privacy ***>, SSL: yes, Subject: TEST, Msg-Id: <44717421-2796@****remove for privacy****>
[23/May/2018 12:13:54] Sent: Queue-ID: 5b053edf-00000039, Recipient: <*******<_at_>outlook.com>, Result: relayed, Status: 2.0.0 , Remote-Host: outlook-com.olc.protection.outlook.com, Msg-Id: <44717421-2796@***removed for privacy ***>

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But when I send emails from Microsoft Mail they reaches our mail server. And the Interesing thing for me is when I reply from our mail-server email reach Mircosoft email.

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[23/May/2018 12:17:20] Recv: Queue-ID: 5b053fb0-0000003a, Service: SMTP, From: <*******@outlook.com>, To: <*** Email address is removed for privacy ***>,, Size: 6617, Sender-Host: mail-oln040092075031.outbound.protection.outlook.com, SSL: yes, Subject: TEST, Msg-Id: <VI1PR0201MB147061CC6219C9095B5B77629A6B0<_at_>VI1PR0201MB1470.eurprd02.prod.outlook.com >
[23/May/2018 12:17:24] Sent: Queue-ID: 5b053fb0-0000003a, Recipient: <*** Email address is removed for privacy ***>,, Result: delivered, Status: 2.0.0 , Remote-Host: 127.0.0.1, Msg-Id: <VI1PR0201MB147061CC6219C9095B5B77629A6B0<_at_>VI1PR0201MB1470.eurprd02.prod.outlook.com >
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ONLY when I compose new email to Microsoft account they can reach

Here is nslookop -q=mx

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C:\Users\Administrator>nslookup -q=mx hotmail.com
Server: dns2.telkos.org
Address: C:\Users\Administrator>nslookup -q=mx hotmail.com
Server: dns2.telkos.org
Address: 185.191.164.163
Non-authoritative answer:
hotmail.com MX preference = 2, mail exchanger = hotmail-com.olc.protection.outlook.com

hotmail.com nameserver = ns3.msft.net
hotmail.com nameserver = ns2.msft.net
hotmail.com nameserver = ns4.msft.net
hotmail.com nameserver = ns1.msft.net
ns3.msft.net AAAA IPv6 address = 2620:0:34::53
ns1.msft.net AAAA IPv6 address = 2620:0:30::53
ns2.msft.net internet address = 208.84.2.53
ns2.msft.net AAAA IPv6 address = 2620:0:32::53
ns4.msft.net internet address = 208.76.45.53
ns4.msft.net AAAA IPv6 address = 2620:0:37::53

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Please help
  •  
60six

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I had the very same thing happen to me. After much headscratching I removed the SORBS dns blacklists (unchecked the box on both)

Now the Microsoft servers are accepted.
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piTTy

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I just check for SORBS dns blacklists. DNS are not listed
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freakinvibe

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There are no error messages in the log snippets you posted. Both say:

Result: relayed, Status: 2.0.0 , Remote-Host: outlook-com.olc.protection.outlook.com

Result: delivered, Status: 2.0.0 , Remote-Host: 127.0.0.1

So there are no errors there.

Can you look for errors in your logs?

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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piTTy

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Yes but the emails does not reach Microsoft accounts?
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Kcaldera

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Microsoft is really bad about their cryptic not always helpful error messages. I had a really bad time trying to troubleshoot SPF,DMARC,KIM issues. So, I started sending test messages to a Google account instead.

If you send test messages to GMAIL do they make it?
If they make it, what does the source info tell you?
If you don't see them in your GMAIL box, check your SPAM box.
If the message went to SPAM, what does the source info tell you?

Just a suggestion.
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piTTy

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Yes, I can send in almost every other domain
I did send test message to GMAIL is OK It show up in inbox

[Updated on: Wed, 30 May 2018 22:59]

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freakinvibe

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Go to the debug log and switch on "SMTP Client" logging.

Then send a mail to a Microsoft account (e.g. Hotmail). Post the debug log from the time you sent the message here.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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