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shorty99999 is currently offline shorty99999

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Hi,

i'm getting the following error while syncing an apple iphone via active sync:
[25/Jun/2018 17:46:58] SyncCommandHelpers.cpp: Unable to parse 'CommandId' request from mobile device. Unknown element: Type: 0, Tag: 0x112D. [User: user<_at_>domain.com, Device: (DEVICEID, iPhone, Apple-iPhone10C6/1506.79), IP address: 12.345.678.90]

Calendar events added in Outlook won't get synced to the iPhone.
Via webmail or other computers i can see the calendar event.

any ideas how to fix that?

Thanks a lot.

Kerio connect version: 9.2.7 buil 3949
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pageone is currently offline pageone

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same state here,....

Outlook for Mac V16.14.1 (180613)
iOS 11.4

Error log shows same message:
[02/Jul/2018 15:23:44] SyncCommandHelpers.cpp: Unable to parse 'CommandId' request from mobile device. Unknown element: Type: 0, Tag: 0x112D. [User: user<_at_>domain.com, Device: (DEVICEID, iPhone, Apple-iPhone8C4/1501.432), IP address: 12.345.678.90

BR
Bernd
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SiriusMac is currently offline SiriusMac

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shorty99999 wrote on Mon, 25 June 2018 09:20
Hi,

i'm getting the following error while syncing an apple iphone via active sync:
[25/Jun/2018 17:46:58] SyncCommandHelpers.cpp: Unable to parse 'CommandId' request from mobile device. Unknown element: Type: 0, Tag: 0x112D. [User: user<_at_>domain.com, Device: (DEVICEID, iPhone, Apple-iPhone10C6/1506.79), IP address: 12.345.678.90]

Calendar events added in Outlook won't get synced to the iPhone.
Via webmail or other computers i can see the calendar event.

any ideas how to fix that?

Thanks a lot.

Kerio connect version: 9.2.7 buil 3949


What version/platform for Outlook? I am running the not-yet released Connect 9.2.7 p1 Build 4058 and not having problems with iOS 11.4 syncing with Outlook 2007 for Windows or with Outlook 2011 for Mac. If you are using Outlook 2016 for Mac (16.4.1, as another poster reported), I'll try to test that Tuesday.
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WillieL is currently offline WillieL

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Hi,

Just want to throw my weight behind the iPhone sync issue as I have just completed updating one of our Kerio Connect servers on Windows Server 2012 R2 OS to version 9.2.7 (build 3949) specifically as it mentioned in the change log the sync issues as being listed as a fix. I can confirm that it has made no difference at all with our set up as I can put an entry on my iPhone (iOS 11.4.1) that never appears in web-mail or in my Outlook 2013 (v15.0.5031.1000). As a test I put the entry in the other way around i.e. created it in Outlook and it sync's with web-mail but not to the iPhone. Lots of users keen to have this issue resolved as meeting's starting to get missed or started late because of it.

Thanks in advance
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