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jiunnyik

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Hi,

After we upgraded Kerio Connect to 9.2.7 patch 1, some of the users feedback that they received bounced back message when they send email to same domain recipient.

Bounced back message as below;

This is an informative message sent by mail.com.my.

The server was not able to deliver your email message

Subject: ...
Date: Tue, 31 Jul 2018 10:51:56 +0800



to the following addresses:

<user<_at_>mail.com.my> (mail.com.my: 550 5.3.0 Mailbox alias cannot be expanded)





We never receive such message before upgrade to 9.2.7 patch 1.

Can anyone advice what to check and what to do?

Thank you.
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jiunnyik

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I noticed that this error happened to user who forwarding their email to another email like gmail.

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