Home » Kerio User Forums » Kerio Connect » Calendar reschedules meetings by itself (wrong)
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MRCromer

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Hello. We have a situation since we upgraded from 9.2.5 to the current version where recipients of calendar events will randomly change the date and time to the past, but the senders meeting has not changed. Scenario: I schedule a event for a week from today at 1pm and I invite Joe. Joe accepts the meeting and it shows up as it should. At some point later in the day, the event on Joe's calendar has the meeting for today at a time in the past (ie 8:30 am). Support has us going through folders and deleting things and and renaming index files and what have you. None of it is working although we are still complying with what support is telling us to do. My users can't trust their calendars now because this happens randomly and they are starting to use paper and pencil for their meetings! Has anyone else experienced this? If so, is there a fix? Thank you for any consideration.
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nadirik

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There's a number of thread complaining about this behaviour.
Basically you have to use the 9.2.5p3 version. The newer are buggy. Sad
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MRCromer

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Thank you for your response. Has Kerio acknowledged that this is a bug? I guess I am curious to know if it is a known bug why they are having me go through the process of troubleshooting when the fix is to go back to version 9.2.5 patch 3?
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nadirik

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There's a thread that was closed without a reason. I think that it's a well known bug (that happens to many users) but, for some reason, it's still unresolved.
The bad thing is that activesync is a paid plug-in.
And there are still no answer from Kerio/GFI.
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tony.englund

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We have had the same issue for weeks now. Any solution yet?

This is a major problem since the scheduled time changes for both the organizer and the invited persons.
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freakinvibe

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This seems to be solved in 9.2.7 Patch 3, currently in Beta:

http://www.kerio.com/support/kerio-connect/betas

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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asieber

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We are also affected by the problem. Currently the problem was reported by 10 of about 400 users.
The main users, that are affected, are the management level and these are working heavily with calendar entries.

Are you sure that this problem will be solved with patch 3? I can not read anything in the release notes that exactly fits the problem.

'ActiveSync Calendar events move to the date when the invite is accepted'
is a another problem.

FIX: Improvements in EWS operations
FIX: Answering recurring event makes organizer attendee on IOS
FIX: Multiple instances of avserver process
FIX: Too many opened HTTP connections
FIX: The server accepts EAS16 requests while supports EAS14 only
FIX: Missing attachment error in Webmail after waiting some time
FIX: The first startup gives unknown IP addresses, from other Network class. instead of from DHCP
FIX: Out-of-Office response not sent when a move to folder rule is enabled against the sender
FIX: Mailserver process crashes because of corrupted metadata dbb and dbo files
FIX: Sending S/MIME encrypted mail from Kerio Connect Web Client results in some servers refusing the message with "Error 501: Line too long" in response to DATA
FIX: Brisbane Time zone event creation issue iCal/Mac Calendar issue
FIX: Kerio Connect Web Client does not show unread items in the title
FIX: Kerio Connect Web Client Email Preview should not update page title
FIX: ActiveSync Calendar events move to the date when the invite is accepted

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MRCromer

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I will be installing the new patch this weekend. I will let you all know if it fixes the problem. Give me a week to give me enough time to find if there are any issues.

[Updated on: Fri, 21 September 2018 20:41]

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asieber

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I have installed the Patch 3 at Friday evening. We have not heard from any user about new moved event entries.
Our Kerio partner told us, that we have set set the correct timezone in Kerio Connect Webmail. We didn't know that before. We found out, the all users created since the last two years had not set a correct timezone. We have now set the time zones of all users correctly.
Maybe a cause of the problem.

[Updated on: Mon, 24 September 2018 15:45]

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MOK24

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asieber,

where did you set the time zone for the users?
I cannot find an option for this on the administration site ...?

Thanks in advance!

Regards,
Martin

Kerio Connect 9.2.5 SP3
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freakinvibe

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The timezone is set when Kerio starts up. It takes it over from the server timezone.

When you create a new user, it takes this as default.

If you start the Kerio service, you should see the following line in the Kerio Debug Log:

[19/Sep/2018 20:19:37][1604] Detected server time zone: "Amsterdam, Belgrade, Berlin, Brussels, Budapest, Madrid, Paris, Prague, Stockholm"

or whatever timezone you are in. If that does not match your timezone, you have to change the timezone on the server OS level to the correct one.

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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asieber

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We run the Kerio Connect server on Ubuntu 14.04. During the startup, Kerio Connect detects:
[20/Sep/2018 06:00:56][1266] Detected server time zone: "Europe/Berlin"

but this is no valid timezone in the Kerio Connect webmail client. We have to set the timezone
"Amsterdam, Belgrade, Berlin, Brussels, Budapest, Madrid, Paris, Prague, Stockholm"
manually in the webmail user settings.
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MOK24

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Thanks Guys, I will check that on our installation.

Regards,
Martin


Kerio Connect 9.2.5 SP3
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MRCromer

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Just wanted to check in with this thread. So far, there have been no reported issues of calendar rescheduling themselves since we installed the latest patch (9.2.7 patch 3 (4225)). Our issue may have been the activesync flaw that the patch notes are saying is fixed. I will check back in if the issue presents it self again. Also, there hasn't been any down side that we have seen with this patch.
nadirik

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We're trying 9.2.7p3 too and it seems that the issue is not present anymore.
The only thing We noticed is that you have to accept 2 (two) times the invitation on the attendee iOS device to see the "green check" on the organizer iOS device (with the first "accept" the second device will only see the yellow check).
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