Home » Kerio User Forums » Kerio Connect » Bitdefender AV is not working (IOTimeout (-2108)) (Kerio Connect 9.2.7p3 on Debian 9)
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scorpie

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Hi all,

i migrated an installation from windows to linux a few weeks ago an everythings seemed to work fine. Yesterday i saw the BDAV didn't update for about 33 days. Tried to initialize the update by hitting the button - no success. In the logs this error appears:

IOTimeout (-2108)

Ok, so i added this to the mailserver.cfg:

<list name="AntivirOptions">
  <listitem>
    <variable name="Plugin">avir_bitdefender</variable>
    <variable name="Name">UpdateIOTimeout</variable>
    <variable name="Value">120</variable>
  </listitem>
</list>


Curiously there were entries regarding to Sophos, but that has gone away in 2017.

After that BDAV still did'nt update. So i tried to repair BDAV by reinstalling KC - still no success.

Here is what the Debug Log shows:

[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Plugin state changed from Initializing to Closed.
[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Option Update saved.
[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Plugin state changed from Closed to Updating.
[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Configured trusted CA cert. store: /usr/share/ca-certificates/mozilla/.
[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Configured custom cipher list: AESGCM:HIGH:+EDH-RSA-DES-CBC3-SHA:+EDH-DSS-DES-CBC3-SHA:+DES-CBC3-SHA:MEDIUM:!EXPORT:!MD5:!aNULL:!PSK:!SRP
[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Configured custom disabled protocols: SSLv2,SSLv3,TLSv1_2
[23/Oct/2018 10:36:24][6067] {avir} (PID: 6066) Bitdefender_plugin: Configured server name: https://bdupdate.kerio.com
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Initializing SSL context ...
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: SSLv2,SSLv3,TLSv1_2 protocols disabled.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Client cipher list used: AESGCM:HIGH:+EDH-RSA-DES-CBC3-SHA:+EDH-DSS-DES-CBC3-SHA:+DES-CBC3-SHA:MEDIUM:!EXPORT:!MD5:!aNULL:!PSK:!SRP.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Elliptic curve prime256v1 configured.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 0 user CA certificates loaded into SSL context.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Finished SSL context initialization.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Peer's certificate chain consist of 4 certificates. Dump:
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 0.sha-1: f7:40:92:b1:7d:13:9a:76:16:6c:02:9d:93:a8:a5:68:50:91:c0:9b
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 0.s: '/OU=Domain Control Validated/CN=*.kerio.com'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 0.i: '/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./OU=http://certs.starfieldtech.com/repository//CN=Starfield Secure Certificate Authority - G2'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 1.sha-1: 7e:dc:37:6d:cf:d4:5e:6d:df:08:2c:16:0d:f6:ac:21:83:5b:95:d4
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 1.s: '/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./OU=http://certs.starfieldtech.com/repository//CN=Starfield Secure Certificate Authority - G2'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 1.i: '/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./CN=Starfield Root Certificate Authority - G2'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 2.sha-1: 95:65:b7:78:c8:a5:0e:b4:fe:fd:45:c8:a6:58:dd:e2:41:1e:ad:0a
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 2.s: '/C=US/ST=Arizona/L=Scottsdale/O=Starfield Technologies, Inc./CN=Starfield Root Certificate Authority - G2'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 2.i: '/C=US/O=Starfield Technologies, Inc./OU=Starfield Class 2 Certification Authority'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 3.sha-1: ad:7e:1c:28:b0:64:ef:8f:60:03:40:20:14:c3:d0:e3:37:0e:b5:8a
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 3.s: '/C=US/O=Starfield Technologies, Inc./OU=Starfield Class 2 Certification Authority'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: 3.i: '/C=US/O=Starfield Technologies, Inc./OU=Starfield Class 2 Certification Authority'
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Going to verify identity of peer's server https://bdupdate.kerio.com.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Peer's certificate chain is complete.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Checking certificate chain *.kerio.com | Starfield Secure Certificate Authority - G2 | Starfield Root Certificate Authority - G2 | empty CN
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Certificate '<Certificate validation disabled>'(*.kerio.com) found in certificate store. Forcing it to be trusted
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: https://bdupdate.kerio.com found as SubjAltName in certificate. Tested DNS-ID:*.kerio.com
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Server's certificate is valid.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Server's identity verified successfully.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Successfully downloaded version.info.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Received remote threat definitions location.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Going to initialize threat definitions in /opt/kerio/mailserver/bitdefender.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Current threat definitions not found.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Backup threat definitions not found.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Going to prepare threat definitions for update.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: UpdateIOTimeout=120
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Updater SDK path: /opt/kerio/mailserver/plugins/keriobda
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Updater SymbolTable: 0x7fcbb2274970 0x7fcbb22749b0 0x7fcbb22749e0 0x7fcbb22749f0 0x7fcbb2274a00 0x7fcbb2274a10 0x7fcbb2274a20
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Unable to enable debug logging in updater library. Ret: -1001
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Threat definitions files are updated from https://bdupdate-cdn.kerio.com into local directory /opt/kerio/mailserver/bitdefender/1.update.
[23/Oct/2018 10:36:25][6067] {avir} (PID: 6066) Bitdefender_plugin: Checking for updates...
[23/Oct/2018 10:36:25][6067] {avir} progress event: U 1
[23/Oct/2018 10:36:26][6067] {avir} (PID: 6066) Bitdefender_plugin: Found a new update (278924769 bytes)
[23/Oct/2018 10:36:26][6067] {avir} (PID: 6066) Bitdefender_plugin: Fetching file Plugins/emalware.000
[23/Oct/2018 10:36:27][6067] {avir} (PID: 6066) Bitdefender_plugin: Fetching file Plugins/emalware.000: IO_TIMEOUT, retrying
[23/Oct/2018 10:36:29][6067] {avir} (PID: 6066) Bitdefender_plugin: Update failed: FAILED
[23/Oct/2018 10:36:29][6067] {avir} (PID: 6066) Bitdefender_plugin: Unable to fetch updates: IOTimeout (-2108)
[23/Oct/2018 10:36:29][6067] {avir} (PID: 6066) ERR: Unable to fetch updates: IOTimeout (-2108)
[23/Oct/2018 10:36:29][6067] {avir} (PID: 6066) Bitdefender_plugin: Removed directory /opt/kerio/mailserver/bitdefender/1.update.
[23/Oct/2018 10:36:29][6067] {avir} (PID: 6066) Bitdefender_plugin: Plugin state changed from Updating to Closed.
[23/Oct/2018 10:36:29][6067] {avir} (PID: 6066) Bitdefender_plugin: Updating ended.
[23/Oct/2018 10:36:29][6065] {avir} progress event: M Antivirus update failed: Unable to fetch updates: IOTimeout (-2108)
[23/Oct/2018 10:36:29][6065] {avir} progress event: F
[23/Oct/2018 10:36:29][6065] {avir} Initial update attempt 1 failed (OtherError).


This is the error log entry:

[23/Oct/2018 10:36:29] AntivirusModule.cpp: Antivirus Server error(0): Unable to fetch updates: IOTimeout (-2108)
[23/Oct/2018 10:36:29] AntivirusModule.cpp: Antivirus update failed: Unable to fetch updates: IOTimeout (-2108)


I am thankful for every help! Smile

Best Regards,
Michael

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scorpie

Messages: 10
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Solution Update:

Changing the value from 120 to 240 under AntiVirOptions did the trick.
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