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toby1337

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Hello,

i have got a problem with some missing mails in my inbox.

on the server inbox (webmail) i can see the mail, but in my inbox on outlook i cannot see it.
most mails (99%) are in both boxes.

i dont know how i can report that problem Sad


About:

9.2.7 patch 3 (4225)
Mac OS X (10.11.6), x86_64

Thanks for help!

[Updated on: Thu, 08 November 2018 15:13]

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b-tom

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Sounds like a Outlook profile corruption. You can try rebuilding your KOFF profile as described here: https:// manuals.gfi.com/en/kerio/connect/content/email-clients/kerio -outlook-connector/koff-profile-rebuild-1283.html
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toby1337

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thanks for your reply, but it doesnt work.

i have more information:

it might be a problem with mails over 25mb from external.
if i empty the cache the status say the right number of mail to sync, but after sync there are missing 2 mails.

that problem is on outlook for mac and windows.

is there a limit for external mail sync on kerio?

when i forward the mail to another domain user (send from webmail), the mail coming in the inbox.
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toby1337

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https://www.lifewire.com/increase-outlook-attachment-size-li mit-1173679

ok - i have a solution for outlook on windows.

after that fix all mails are sync.

is there a fix also for mac?

thanks for help!
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b-tom

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Quote:
is there a limit for external mail sync on kerio?


What do you mean by external email? Once a message has been delivered successfully to your KC server, it should show up on all Mac and Window clients including large attachments. There's no difference between external and internal messages, unless you are using server-side rules. Mac Outlook doesn't allow any adjustments to attachment sizes. It looks like a local mac workstation issue.

You can try clearing the Mac Outlook Inbox cache. Right- click INBOX > Properties > Empty Cache...

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[Updated on: Thu, 15 November 2018 11:29]

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thegaijin

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I have the same issue with some users in windows using outlook and emptying the cache does work.The user can see the email using web but not inside outlook.
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