Home » Kerio User Forums » Kerio Connect » Error: An element node 'soap:Header'
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ehans

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Hi,

I received the following error message through em client:

"_An Error Occurred_ - Synchronizing folder XXX/Inbox/ failed due to the following error: An element node 'soap:Header' of the type Element was expected, but node 'Body' of type Element was found."

And then I don't receive my new Emails.

I get the same message on two different computers in relation to the same account. We run a Kerio Connect server. I have not shared any folders.

What could be the problem?
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Maerad

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Not enough information, how is emclient connected?
Maybe do a reindex of your user to clear any DB errors.
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ehans

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Hi,

It connects with Exchange Web Services.

Log from em client:

23:12:20 xxx@xxx.com[Exchange Web Services] Synchronizing folder 'xxx<_at_>xxx.com/Inbox/'
23:12:21 xxx<_at_>xxx.com[Exchange Web Services] Synchronizing folder list
23:12:21 xxx@xxx.com[Exchange Web Services] Synchronizing folder 'xxx<_at_>xxx.com/Inbox/'
23:12:21 MailClient.Storage.Application.OperationException: Synchronizing folder 'xxx<_at_>xxx.com/Inbox/' failed due to the following error: An element node 'soap:Header' of the type Element was expected, but node 'Body' of type Element was found. ---> Microsoft.Exchange.WebServices.Data.ServiceXmlDeserializatio nException: An element node 'soap:Header' of the type Element was expected, but node 'Body' of type Element was found.
23:12:21 at Microsoft.Exchange.WebServices.Data.EwsXmlReader.InternalRea dElement(XmlNamespace xmlNamespace, String localName, XmlNodeType nodeType)
23:12:21 at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadS oapHeader(EwsServiceXmlReader reader)
23:12:21 at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ReadR esponse(EwsServiceXmlReader ewsXmlReader)
23:12:21 at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase .ReadResponseXml(Stream responseStream)
23:12:21 at Microsoft.Exchange.WebServices.Data.SimpleServiceRequestBase .ReadResponse(IEwsHttpWebResponse response)
23:12:21 at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequ est`1.Execute()
23:12:21 at Microsoft.Exchange.WebServices.Data.ExchangeService.Internal LoadPropertiesForItems(IEnumerable`1 items, PropertySet propertySet, ServiceErrorHandling errorHandling)
23:12:21 at Microsoft.Exchange.WebServices.Data.ExchangeService.LoadProp ertiesForItems(IEnumerable`1 items, PropertySet propertySet)
23:12:21 at MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2.<ChangesToItems >d__18.MoveNext()
23:12:21 at System.Linq.Enumerable.<SelectManyYield>d__20`3.MoveNext()
23:12:21 at System.Linq.Enumerable.<SelectYield>d__15`2.MoveNext()
23:12:21 at MailClient.Protocols.Common.ItemSynchronizeContext`2.StoreIt ems(SynchronizationType synchronizationType, IEnumerable`1 newItems)
23:12:21 at MailClient.Protocols.Common.MailItemSynchronizeContext.Store Items(SynchronizationType synchronizationType, IEnumerable`1 newItems)
23:12:21 at MailClient.Protocols.Common.ItemSynchronizeContext`2.Synchro nize[T](SynchronizationType synchronizationType, IEnumerable`1 items, Func`2 getUniqueId, Func`3 hasChanged, Func`2 isDeleted, Func`2 convertItems, Action`2 updateItem)
23:12:21 at MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2.Syn chronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
23:12:21 at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass32_0. <EnqueueSynchronize>b__1(WorkerStatus status, CancellationToken cancellationToken)
23:12:21 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute (WorkerStatus status)
23:12:21 --- End of inner exception stack trace ---
23:12:21 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute (WorkerStatus status)
23:12:21 at MailClient.Commands.Command.Process(WorkerStatus status)
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ehans

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