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a2940uw

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Hi All,
I found a bug in KMS 6.06 , when I installed the KOC in outlook2000 SP3, when I try to access to access another user free and busy event, but always prompted "error: An error occured reading Internet free/busy. General failure. The URL was http://myserver:80/freebusy/mail.test.com/a2940uw ", but when I try to setup in Outlook2003 , it is no problem .... does anyone have this problem ?

Thank you so much .
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waldropm

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there are 1 of 2 things to look at here:

#1:
if you have an SSL certificate installed on your mail server, you need to make sure that certificate is in the local certificate store on each users PC as a trusted certificates.

it doesn't work because in the background, when the free/busy is attempting to update or search, the prompt for "security alert" is popping up in your web browser. so outlook when gets that prompt, it assumes it cannot reach the free/busy https:// link you inserted into the configuration and you get an error.

you can confirm this by taking the link in the free/busy setting in Outlook or whatever email client you use and put it in a web browser, the default is https://<mail_server>:443 MINUS ALL THE %SERVER%/%USER%, (you don't really need 443 unless you are running secure kerio on a non-standard ssl port. if you get a prompt or alert about an SSL certificate, then you need to make sure that certificate is installed into the local store on the PC, and you might have to install the root CA if you are using a non-standard (ie: internal CA) also, because if the root CA isn't in the Trusted Local Store on the PC then you will get the prompt again because the root CA is not installed into the local store.

#2:
the default setting for free/busy is https://<some_mail_server>:443..... if you don't have an SSL certificate on your mail server assigned to https://<some_mail_server:443 , then when free/busy goes to check it will not find a page and thus give you the error you are seeing in Outlook because https:// is not a valid page. Install an SSL certificate onto the server and assign it to the kerio page you are linking too for free/busy. Finally follow #1 above to ensure the clients have the certificate and the root CA (if necessary) installed into their local stores and the problem will disappear.


If you are running Windows 2000 or above, I would create a GPO that would install that certificate for you automagically onto user's PC. So you don't have to manpower that install onto each and every PC.
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waldropm

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also keep in mind, that when you change the free/busy in Outlook 2000, somehow it changes the default back to https://

i have a client who is running Outlook 2000 and despite making changes to the free/busy and setting it to http://. when the user logs out and logs back in, it gets https:// as it's free/busy search location. the publish location stays at http:// but search reverts back.

if you install an SSL onto the mail server and then follow my previous post, the problem will go away.
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winkelman

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In Outlook 2000 I could get it to work. Sometimes. It turns out you need to install some extra software from Microsoft (free). I forgot what is was, but look for free/busy stuff in the Kerio Knowledge Base.

Outlook XP (2002) and higher already has this extra software built in, so I opted for upgrading to Outlook XP. Now it works nice. (I only have a handfull of Outlook users, everyone else is on webmail, so upgrading was easy.)
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