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crackd

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This may be something that has been talked about, but I need some help. I'm trying to setup my users to use the calendaring features in Outlook 2003 with KMS. They can share and see each others calendar, but the big feature they want to use is the free/busy schedule.

This is the problem. I can't seem to get it to work. I keep getting an error in Outlook that tells me: An error occured while reading Internet free/busy data. General failure. The URL was: https://mymailserver/freebusy/mydomain/user

I have Outlook 2003 with the latest Outlook Connector and KMS is 6.08.

In Outlook I have the setting under Tools | Options | Calendar Options | Free/Busy Options - Search Location: to be the location of my mail server. Anyone have any ideas or suggestions?

Thanks.
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lebobo

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I have the same problem. I have set location freebusy server to : http://IP_SERVEUR:PORT_HTTP/freebusy/MY_DOMAIN/MY_USER_NAME but it seems not working... Outlook 2003 French + KMS 6.0.8 with McAfee. I have tested it with HTTPS protocol but same problem. BUT I CAN DOWNLOAD "bruno.ics" FILE CONTAINING FREE/BUSY INFORMATION.

Bruno

[Updated on: Sun, 06 March 2005 09:36]

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crackd

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I haven't heard anything on this. Does anyone use the free/busy functionality with Outlook 2003? I cannot seem to get it to work. I have all the correct settings (or so I think). Anytime I try to check someones schedule it tells me an error occured reading free busy data. General failure. Any ideas?

Thanks.
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crackd

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sorry. at this point I am running KMS 6.10 and outlook connector 6.10
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waldropm

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there are 1 of 2 things to look at here:

#1:
if you have an SSL certificate installed on your mail server, you need to make sure that certificate is in the local certificate store on each users PC as a trusted certificates.

it doesn't work because in the background, when the free/busy is attempting to update or search, the prompt for "security alert" is popping up in your web browser. so outlook when gets that prompt, it assumes it cannot reach the free/busy https:// link you inserted into the configuration and you get an error.

you can confirm this by taking the link in the free/busy setting in Outlook or whatever email client you use and put it in a web browser, the default is https://<mail_server>:443 MINUS ALL THE %SERVER%/%USER%, (you don't really need 443 unless you are running secure kerio on a non-standard ssl port. if you get a prompt or alert about an SSL certificate, then you need to make sure that certificate is installed into the local store on the PC, and you might have to install the root CA if you are using a non-standard (ie: internal CA) also, because if the root CA isn't in the Trusted Local Store on the PC then you will get the prompt again because the root CA is not installed into the local store.

#2:
the default setting for free/busy is https://<some_mail_server>:443..... if you don't have an SSL certificate on your mail server assigned to https://<some_mail_server:443 , then when free/busy goes to check it will not find a page and thus give you the error you are seeing in Outlook because https:// is not a valid page. Install an SSL certificate onto the server and assign it to the kerio page you are linking too for free/busy. Finally follow #1 above to ensure the clients have the certificate and the root CA (if necessary) installed into their local stores and the problem will disappear.


If you are running Windows 2000 or above, I would create a GPO that would install that certificate for you automagically onto user's PC. So you don't have to manpower that install onto each and every PC.
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crackd

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waldropm,

Thanks for your help. That did the trick. Now I just need to figure out how to schedule a meeting without needing to send an invitation. We don't use outlook for email (Thunderbird or Mozilla), but most people use outlook for calendar and contacts.

Thanks again for your help.

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