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dchristensen

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I've been creating technical support entries since last Saturday, including 5 additional entries for today. IN addition have left two messages in the tech support voice mail, but have yet to receive anything back from Kerio Technical Support besides the auto response messages.

Is this typical behavior for Tech Support at Kerio?

David Christensen
Brokers International, Ltd
Panora, IA 50216
Phone: 641-755-2775
email: dchristensen<_at_>theimg.net
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Pavel Dobry (Kerio)

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I'm sure your tickets will be solved soon. Currently you have 5 opened tickets, one from Friday, the rest from today.

In short:
- If you encounter any problem with migration of multiple users, ask tech. support for new version of Kerio Exchange Migration Tool.

- Crash report from KEMT will be forwarded to the development.

- KEMT doesn't migrate any user password. You can either use user accounts from Active Directory (the password and other user settings remain same as in Exchange) or create a new user accounts in local user database in KMS. In this case the new password will be send to all users after successful migration of their accounts.

- If the name resolution does not work, it's often caused by wrong network or DNS configuration. Kerio MailServer doesn't manage any DNS records.
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dchristensen

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The log file from the KEMT says that it's moving the password and that's why I asked the question. Also our domain is not Active Directory, but the older NT-style domain. What gets migrated in that instance?

David Christensen
Brokers International, Ltd
Panora, IA 50216
Phone: 641-755-2775
email: dchristensen<_at_>theimg.net
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