If you have a problem with Kerio Control that needs help from our team, please read below.
First, please check our Knowledge Base, here: http://kb.kerio.com. The Knowledge Base has solutions to many common problems as well as a section-by-section overview of each feature in Kerio Control
Second, if you have purchased your Software Maintenance for Kerio Control through one of our resellers, please contact them! In many cases, they are able to provide faster service then we are able. You may also look for a reseller in your area by looking at this page: http://www.kerio.com/partners/locator/search
If you wish to contact us directly, we require that you use the "Submit A Ticket" link at http://www.kerio.com/support to contact us. The information you provide helps us to solve the problem in a speedy way.
Please allow us 24 to 48 hours to get back to you. If you haven't heard from us in over 48 hours, and you feel your ticket is being overlooked or mishandled, please mention it the forums here, and include the ticket number.
If you have an urgent issue - Such as your Firewall is crashing, data is lost, etc please call us, you can find the contact information for your local office on http://www.kerio.com/support/
Please read http://www.kerio.com/support for more information.
When calling, please have your license number ready, and if you are a partner, your Partner ID. If you already have a ticket with us, please also have the ticket number ready. All of this will allow us to get your problem fixed as fast as we can. =)
[Updated on: Thu, 04 April 2013 11:52] by Moderator
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902
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