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Kerio_jthomas

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Hi!

If you have a problem with Kerio Control that needs help from our team, please read below.

First, please check our Knowledge Base, here: http://kb.kerio.com. The Knowledge Base has solutions to many common problems as well as a section-by-section overview of each feature in Kerio Control

Second, if you have purchased your Software Maintenance for Kerio Control through one of our resellers, please contact them! In many cases, they are able to provide faster service then we are able. You may also look for a reseller in your area by looking at this page: http://www.kerio.com/partners/locator/search

If you wish to contact us directly, we require that you use the "Submit A Ticket" link at http://www.kerio.com/support to contact us. The information you provide helps us to solve the problem in a speedy way.

Please allow us 24 to 48 hours to get back to you. If you haven't heard from us in over 48 hours, and you feel your ticket is being overlooked or mishandled, please mention it the forums here, and include the ticket number.

If you have an urgent issue - Such as your Firewall is crashing, data is lost, etc please call us, you can find the contact information for your local office on http://www.kerio.com/support/

Please read http://www.kerio.com/support for more information.

When calling, please have your license number ready, and if you are a partner, your Partner ID. If you already have a ticket with us, please also have the ticket number ready. All of this will allow us to get your problem fixed as fast as we can. =)

Thank you.

[Updated on: Thu, 04 April 2013 11:52] by Moderator


Joshua Thomas
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902
http://www.kerio.com/support.html

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Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

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