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If my user name is

admin<_at_> for example

when creating user names I can only type admin
and not admin<_at_>

any suggestions please

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If i understand you currectly,
You are creating a user in the mail domain which you have defined, that is why you are not able to change the suffix of the username, if you whish to create a username with a different suffix you need to create another mail doamin and define it there,

Hope this helps,
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