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I would like to know if I can rename a user. For example, if I have a user named jjmontero, rename it to jjmontero_1, with no loosing of mails.


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I don't think there is a way for renaming a email user/account.

But I use the following workaround to do this and I haven't lost any mail doing this:

Create a new user.

Start Webmail from the old user and look at the main folder. You will see the numbers and size of all mails at this accounts.

Look in the Store-Directory for the location of this new user.

look in the Store-Directory for the location of the old user.

Stop Kerio.

copy every mailfolder from the Directory from the old user to the new user Directory. Overwrite everything.

Do NOT copy calendar and the four files on the main User-Directory. You would get problems with Webmail (maybe fixed in later Versions).

Start Kerio.

Test the new user that you have access to everything and go to Webmail. The numbers and size of the Mails must be identical to the old user.

Delete the old user.

I have done it some times and I have never lost any mail.


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Hi fpavon,

It's not a current feature of the product. But we have a suggestion filed on it. I added your name onto the list. Thanks for your feedback Smile

Joshua Thomas

Joshua Thomas
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902

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