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johnt

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Hope somebody can help solve this problem. Recently upgraded to KMS ver 6.1.0 which also resulted in an upgrade of the KOC. Since then dragging mail files from a users online (server) inbox to a local .pst file results in only the header comming across the body of the mail message is lost, this is always the case if there are graphics in the body of the email. All users are using XP SP2 and KMS is running on an XP box. Any thoughts would be greatly appreciated. John T.
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peterj

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Sounds like another KOC bug, have you told Kerio?

Also - are you running either of the post 6.1 KOC patches?
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peterj

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Just noticed that KOC patch2 says it fixes this bug:

"10932 - Unable to copy/move message from KOC to Personal folders"

Give it a try on a couple of test clients...
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winkelman

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Isn't it so that using Personal Folders (pst) and the KOC in one profile is not a good idea? Like as in unsupported? Or has this changed in some recent version?

I can remember trying to export KOC-folders to a pst-file in KMS 6.0.8 (using Outlooks export function) and this screwing up Outlook/KOC... (Lesson learned there: do not make backups from Outlook, but make them on the KMS.)
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peterj

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No, it's OK to have more than one store in Outlook but the KOC store must be the default for message delivery..

That's why in 6.1 KOC there is now an option which checks when you run outlook that KOC is default store
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johnt

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Thanks for the replies. I installed and tested patch 2 but it failed to solve the problem. As stated previously the message can be moved/copied into the .pst file provided there are no graphics associated with it. If there is a graphic logo for example, the entire body of the message is lost and the logo appears as an attachment in the moved file. This problem was not present in the previous version of KMS/KOC. I will now seek a solution via kerio tecnical support. John T.
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