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Can I know how KMS organizes outgoing message queue? I am using offline outgoing queue method which means messages will be stored in the queue before the next scheduled send mail.

Sometimes, some dumb users would says they send out wrong email and would like to revoke them. So, if those email are still in the queue, I am able to cancel it. But the problem is, sometimes they need to look at the content to know if that's the email they want to remove. I find it very hard to trace mails in queue as there are tons of folders in "queue" folder in KMS. They are labelled with 00, 0a,0b,0c,0d and so on. It takes too much time to look into the folders one by one to find that particular email and by the time the scheduled send mail would have been started and that email would have been sent.

Anyone have any idea how to mails are stored in the queue folder so that I know exactly which numbered folder to look for for a particular email Queue ID?

Thanks in advance.

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You could just automatically look for these emails by searching for files with some specific text inside. The user should be able to provide you with that. And you can halt queue processing if it really matters to remove the message.

Then again: I would just say to the user: "tough luck" and only remove the messages if it is really a matter of 'life and death'. Maybe then they would be a little more careful with the send button? :-) Or configure their email clients (if not on webmail) to not send mail immediately... Then they can really only blame themselves if they hit the Send button twice in error...
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