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Home » Kerio User Forums » Kerio Connect » KMS Bug - mail_avir.cpp: Cannot open work file C:\Program Files\Kerio\MailServer\store/tmp/43200ddd-

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mail_avir.cpp: Cannot open work file C:\Program Files\Kerio\MailServer\store/tmp/43200ddd-00000e03/ p: (32) The process cannot access the file because it is being used by another process.

I get this error on several different KMS 6.0+ installs and I have done for the last year.

I have reported this bug several times (always on windows platform so far) to Kerio so this is a last ditch effort to find a cause and clean up my error log.

Kerio have always closed my tickets in the past with the standard "We assume this issue is rectified" inactivity response.

Kerio have suggested that this is either due to an active backup job or an antivirus program running on the server.

It is neither of these!

Any ideas appreciated...!

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You could try logging disk activity with Filemon.

You can save the output to a log file, then try to correlate that log with the error messages in the KMS error logs. Fair warning though, the logs will get very big very quickly.

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