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easiconseil

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Do you have an aproximative date for next release of an update ?

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MaT
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Kerio_jthomas

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When it's ready. Smile

Joshua Thomas
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902
http://www.kerio.com/support.html

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easiconseil

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Kerio_jthomas wrote on Thu, 06 October 2005 21:19

When it's ready. :)


Ok .... i see how my question was ridiculous :p Sorry :D

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freakinvibe

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Very nice tone with your custumers, jthomas. Making a fool of them is the best way to keep them.

How about "We are working on it and expect to have 6.1.1 soon, but we don't know the exact date yet."

For some companies, e-mail is essential, and the least thing they need are jokes from engineers from the vendor of a far-from-perfect mail server.

Pascal

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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Kerio_jthomas

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> How about "We are working on it and expect to have 6.1.1 soon, but we don't know the exact date yet."

I've stated this frequently. I'm sorry if you don't like that answer (in fact I wish I could give you an answer!), but it's the best I have.

I understand the essential nature of your email - hey, we make our business on it - and "when it's ready :-)" is the best answer I can give you at the moment.

It's also meant to say that we don't want to make a release that we don't feel is tested well enough. I apoligize if that message was lost.

Do you prefer "We are working on it and expect to have x.y.z soon, but we don't know the exact date yet" in response to all "When will version x.y.z be ready" questions?

If so, I'll put a sticky note up for that - it will always be true Smile

Cheers,
Joshua

Joshua Thomas
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902
http://www.kerio.com/support.html

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ceejaynet

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it would be nice to see what is being worked on, even if we don't have an exact timescale for it's release.

i.e. that you are working on koc being able to be used offline.

Regards.

Craig.
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stranikm

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Hi J.Thomas, I see around only bad things, but true is, there are also people like me, who likes Kerio software and I have to say, for us is working very well. Yes, of course, sometimes, there is some bug, but today I solved problem with Microsoft DFS, and there are so many unhappy people too. Each software has some problem. It is just question, how programator want to solve it. Good or fast.
You know if you put 10 new things into Kerio software, you will have 100 bugs to solve. So what about do only one, fix all bugs, add next, fix next ...
My point is I wish have some book of wishes, where we could put what we want the most (where we could vote) and you could deside what is most important and focus on it. I think it is for you more ease fix one new feature then 10 or 100, do not think?

Please write me, if I am totally wrong or I am right more or less.

I am glad you focus on KMS and KWF only, that is good information for me.
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peterj

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The problem is that as far as new features go there is only one which would be voted most important.

At the moment 'ignorance' really is bliss...

Which feature could I possibly be thinking of I wonder???
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winkelman

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peterj:
I guess you're talking about KOC offline caching. But for a lot of us that feature is irrelevant (for me it is). That's the problem with features: everybody wants something else...

Let me propose another 'most important' feature: bugs fixed and stability (without extra features)
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catoxpress

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Wink is right. Although we would love to have the offline caching now, what is most important to us is having stability and performance. I timed and email yesterday that I sent to about 90 employees in a distribution list, no attachment. It took KOC about 30 minutes to accomplish this feat before it relenquished Outlook back to my control. At this point, new features are secondary. I can't imagine why Kerio doesn't have a team of developers specifically focusing on the issues of the KOC. Yesterday, someone at support asked me why we haven't upgraded from version 6.0.5. Please.
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jonbrain

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If the KOC had Offline caching I think most of the bugs would be fixed. Its the fact that Kerio are trying to trick Outlook into thinking it is connected to an exchange server is the problem, Microsoft I'm sure have not made this easy.

I think Kerio should tackle this a different way and actually thought they where doing.

I think Outlook should simply use POP 3 but synch mail/calendar/contacts etc back to the server. This way Outlook would be quick and fully featured.

The other option would be to use IMAP but try and improve certain things e.g. deletion etc

Of course it is easy for me to say this, I'm not the one programming it. But from what I have read this is the route other servers have taken.

[Updated on: Tue, 11 October 2005 15:19]

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sedell

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I agree. I don't really have a pressing need for offline caching, but I think it will fix at least some of problems. Certainly the speed issues.

If the KOC followed the IMAP philosophy, local store but sync everything with the server, *hopefully* a lot of problems would be solved.

I think that for the short-term, stability should be top priority though. Even a slow KOC that is stable is better than a fast one that isn't.

Scott
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Kerio_jthomas

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> I can't imagine why Kerio doesn't have a team of developers specifically focusing on the issues of the KOC.

We do. KOC has a dedicated development group.

> Yesterday, someone at support asked me why we haven't upgraded from version 6.0.5

Yes, why haven't you? 6.0.10 is a far better release than 6.0.5, if you do not wish to upgrade to 6.0.10.

If you call in for support, one of the first things you'll find is that we want you to be on the most current release of your branch. Your problem may very well have been fixed in a release after 6.0.5.


Joshua Thomas
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902
http://www.kerio.com/support.html

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Kerio_jthomas

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Sorry, I meant to write "to 6.1.0" in the last post.

Joshua Thomas
Technical Support Manager
2350 Mission College Blvd, Suite 400
Santa Clara, CA 95054
Phone: (408) 496-4500
Fax: (408) 496-6902
http://www.kerio.com/support.html

winkelman

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This afternoon I got an email from support asking me to update KMS to the 'just released' patch 8 to check if this solves my problem. Where is this patch? I can't find it...

(I do not have a problem with KOC, so I'm sure support is not referring to KOC patch 8.)
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