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LizMcn

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I have a user with Entourage 2004, accessing Kerio via IMAP, who repeatedly finds emails that are just sitting in the Outbox. The emails have been sent successfully but don’t seem to move from the Outbox to the sent items. Deleting / dragging out the emails seems to work fine.

Has any one got any suggestions as to what might be causing this and how to fix it? It’s causing the user some confusion as they are not confident that emails are getting sent.

Thanks for your help

Liz
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sonofcolin

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The user probably needs to specify where their sent messages are to be copied to once they are sent.

Go to Accounts>Advanced and 'store sent messages in this IMAP folder'. Default on KMS is 'Sent Items'.
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LizMcn

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thanks for your advice it did the trick.

[Updated on: Thu, 13 October 2005 18:21]

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