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abubin

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Hi,

I am using 6.1.1 for a month now. It seems much more unstable than 6.1.0. Aside from the lockup problem in webmail, this morning I find that the software has crashed.

This morning, when I come to work, I get complains from my users saying that they didn't receive any emails for the whole morning. Then I checked and found on the server, a kerio crash wizard. It ask me whether to compile an error log which I said yes. It then asked me whether to send it to Kerio or not which I declined because it is more than 40MB in size.

Anyway, all the emails since yesterday night (crash started) was lost. Somehow when the crash happened, kerio restarted itself but the wizard screen still running on foreground. Maybe it is the wizard and maybe not that cause the emails to be lost.

I had to manually stop kerio and the start it to make it running smoothly again.

2 questions here.

1) should I send the error log to kerio? If yes, how?

2) how often do you guys get this kind of crash? Before and after upgrade to 6.1.1.

Thanks in advance.
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winkelman

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For me 6.1.1 is A LOT more stable then 6.1.0. With 6.1.0 I got the Crash Wizard several times a week. Strange thing is I only saw the Crash Wizard when taking a look at the server, I did not get any complaint, the server seemed to be running just fine with the Crash Wizard activated.

After running the Crash Wizard the server would stop running. I do not know what triggered the Wizard.

Why not upload the 40Mb? Unless your bandwith is very precious, just send it... Takes a few minutes, that's all (depending on your upload speed of course).

Since my upgrade to 6.1.1 I never had the Crash Wizard again. Only sometimes I get the problem with stuck HTTP connections (the 'folder deadlocking' problem, which is supposedly solved [or almost solved] in 6.1.2).

So for me 6.1.1 is better than 6.1.0, although not 'perfect' yet.

[Updated on: Wed, 16 November 2005 14:47]

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Kerio_ktrumbull

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Our reports from users and our own internal usage indicate that 6.1.1 is extremely stable. The 6.1.1 release was focused on bug fixing and stabilization.

It is recommended that you upload any crash information that comes up as it helps us resolve your issue and helps our development team identify any potential issues so that they can be resolved.

Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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abubin

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Kerio_ktrumbull wrote on Wed, 16 November 2005 18:32

Our reports from users and our own internal usage indicate that 6.1.1 is extremely stable. The 6.1.1 release was focused on bug fixing and stabilization.

It is recommended that you upload any crash information that comes up as it helps us resolve your issue and helps our development team identify any potential issues so that they can be resolved.


Yes, our connection is precious and it's slow. I don't mind uploading but if it doesn't serve any purpose then no point doing it. If tech support does look in every uploaded crash logs then I will upload during night time.

How do I upload the file now that the wizard is closed?
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scoop

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I have also experienced more crashing since the upgrade. Is there a way to locate potential causes of the crash? Perhaps a checklist to troubleshoot?

Thanks

scooper
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