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sophos9

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Hi

Running KMS 6.1.1 and it seems to have a strange attachement problem. Attachement sent from internal users show up fine.

Attachments sent from external users "sometimes" are not available. In the webmail interface, it shows the attachement and size however when you preview or open the email, the attachment does not appear?

Any help would be superb....
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jandoemen

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Is it possible that these attachments are images? In the settings (mail tab) you could enable the "Display images from other websites" option.

Hope this helps.
Jan
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sophos9

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Hi

It does not matter what attachement they are... The ones I email are PDF's.

When I try sending them via HTML using Outlook 2003 SP2 they do not arrive correctly, see my first post..

However when I send via plain text they arrive no problems

PLEASE HELP!!!!

TIA
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Kerio_ktrumbull

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Could be some type of encoding issue. You will need to send an email to support and we will ask you to attach the email source file so that we can look into the issue further.

Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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sophos9

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The email encoding is US-ASCII, how can I check to see what encoding is used for the attachments?
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peterj

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I also have the exact same problem...?

I assume it is a bug - is there a resolution yet?

This one is becoming a pain.!!!

ktrumbull - If you can help I have an open ticket with UK support but have had no response - ID XAA-47771
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Kerio_ktrumbull

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peterj - I have replied to your ticket requesting additional information.

Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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peterj

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I have provided the additional info on the ticket.
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Petr Dousa (Kerio)

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peterj wrote on Tue, 29 November 2005 17:38

I have an open ticket with UK support but have had no response - ID XAA-47771


This ticket, and possibly others, are caused by "winmail.dat" problem. See http://forums.kerio.com/index.php?t=msg&th=7430 .

Petr Dousa
user experience designer, Kerio
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sonavox

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Did anyone find a solution to PDF Attachments on Outlook?
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