Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » [Shares]Why the Mcafee Antivirus Engine Fail?

Messages: 2
Karma: 0
Send a private message to this user
last week
i try to install kerio mail server 6.1.2 into my server
after install, i open the admin console
i click the "content filter" items,then select the "antivirus"
but i look that"Mcafee engine is fail start!"
why?i think hard,but i can't find any Suspicious thing.
i restart the kerio mail service but the problem still exist.
i restart my server again,and the problem still can't Solves!

i think again,and i Suspects that the Symantec Antivirus .
then i check the symantec log,find that "found a virus:eicar!"

oh,my god!i see.first step,the kerio mail server will generate a test virus name as "eicar" to test the engine is work fine.after it generate,the Symantec Antivirus Realtime Protector kill the virus first,so,the Mcafee antivirus engine can't find the virus,so,the kerio mail server understand the antivirus engine can't work.

you can solves the problem as follow in step:
use the symantec "exclude folder" function,add the Kerio mail server folder to the exclude list
restart the kerio mail service

Messages: 597
Karma: 2
Send a private message to this user
Yes, it is well known that you need to add an exclusion rule to your 3rd party antivirus product so that it does not scan the 'store' directory. If it does it will remove the test eicar virus, as you saw and McAfee will be unable to start.

Kevin Trumbull
Kerio Technical Support Team Leader
Previous Topic: OS X 10.4 Server
Next Topic: Core dump uploads
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sat Nov 18 02:10:31 CET 2017

Total time taken to generate the page: 0.00345 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.