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otzenaj

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Okay,

Here's a problem that I am running into. The president of our company uses a Dell Latitude D610 notebook with a Broadcom NetXtreme 57xx Gigabit Controller as his nic card. When he uses the profile with the Kerio Outlook Connector, he gets random crashes to outlook. However, if he uses the IMAP settings with the Kerio Synchronization Plugin, Outlook works fine for him.

I was wondering if there is a know issues between the Kerio Outlook Connector and the Broadcom NIC? Since other Dell Laptops in our office with a different Broadcom NIC use the Kerio Outlook Connector and they are not having issues with the Outlook crashes, I was wondering if this was specific to that Broadcom NIC.

Also, whenever he disconnects directly from the network with Outlook open with the Kerio Outlook Connector Profile, Outlook automatically crashes as well. We have contacted Dell and are currently looking to see if there is an issue with the NIC in his machine, but other users don't crash when they have their network connection removed.

Could someone please help me clear this issue up? It is sort of important to my job since it is affecting the person in the company that tends to make decisions like that.

Edit: Oh, btw, using Kerio 6.1.2 Mail server with Connector 6.1.2 with Outlook 2k3 on an XP Dell Laptop.

Art.

[Updated on: Fri, 03 February 2006 20:46]

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Kerio_ktrumbull

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Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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