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I enabled Domain\footers this option,And I type Chinese words(big5) to footers text field.
then,I send test mail to myselef or someone.
Why I received that and can't show Chinese words on the test mail.

ps.if I type english words to test mail is ok.


Kerio Mail Server Version is 6.1.2
OS: Windows Server 2000 SP4 Chinese Version


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I have the similar but reversed problem, when kerio insert english footer to chinese message(big5 encoded by base64), the english footer will be decoded as chinese and output garbage. Kerio replied me that it's a bug that won't have patch in a short time. The problem is the footer don't have any pre-process checking, it just insert itself to the target place kerio programmed.

I'm forced to turn it off, and the domain footer function remains useless as well as we do use double bytes encoding a lot in our email.

[Updated on: Thu, 09 February 2006 11:32]


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A suggestion to Kerio:

One way to give users a workaround to this domain footer encoding problem is to give an option to embed a gif or jpg picture as the footer, instead of text.

This is not too difficult to implement and will not have any encoding issues (a picture is a picture in any encoding :-). To simplify implementation, it could be a text (as it is now) or a picture, not both combined (although that would also be nice of course).

This has the following advantages:
  • Peolpe who write in double-byte characters and cannot use the text footer can still use this graphic footer, giving them at least some way to implement a footer
  • Companies who would like to put a very discrete 'banner' under each message as a way to make our email look more company-style (as mine), can then do so
  • People who are just happy with plain text footers can still do that
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