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lebobo

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Sometimes when a user try to send an email (HTML or Plain Text). Mail is provided to addressee but without object and without text (blank mail) !

Do you know this issue and have you a solution ?

Regards,
Bruno
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rebalbi

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i have same problem too!!!
i am going crazy to find a solution.
The user that has this problem is devastating me.
This happens only with one users on one hundred and only
with one external email address.
I would write to kerio but if they ask me when this happen
i don't know it seems to be random.
If someone has solution please write us, or I'll open a ticket.
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Kerio_ktrumbull

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Please open a ticket, you are probably running into bug 12592

http://support.kerio.com

Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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rebalbi

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ticket submitted!
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Cramer

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Have you found any solution?

Its random, or it looks like. I'm using outlook 2003+sp2+other updates. This happens to couple of users on our company. I havent checked every users, but Its quite serious.

Usually you get blank message when you are replying to someone or you try to forward a message. There can be attachment or not, it doesn't matter.

When you are checking the sent-folder messages all messages are empty. You can see subject but body is empty.

Sometimes message goes to receiver right but sometimes message is empty. I'm using win XP sp2, Kerio outlook connector 6.1.2 and outlook 2003 sp2.
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HidS

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Yep, I'm still getting it too. More people have noticed it now.

We're using latest KMS+KOC, Outlook XP, Win2003 Server.

It's nearly always on Replies ie they reply to an email, they send it, the receipient gets a blank email and it's blank in the Sent Items.
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Cramer

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It helps a little when I configured sending mail to "text" mode. I havent noticed if this happen in kerio webmail.

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rebalbi

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No, i am still awaintg news from kerio support.
I think that are last 2 version of mail server that cause this bug.
Till 6.1.0 all works fine.
The client where it happens in win2000 pro sp3 with outlook 2000
sp4.
I have tried to configure outlook with "text" mode but nothing changed.

In webmail it never happened.

I am waiting kerio for solution.
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Cramer

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Its seems that blank mail happens everytime when I reply to message which has send in html-mode. I have configured outlook to use text-mode, but I doesnt work if sender has sent mail in html.
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HidS

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Not sure about that.

I agree that the blank replies I've had are all replies to HTML mail but most replies are ok (and most mail sent to us are in HTML).

I can't seem to pinpoint it yet tho...
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cyberknight

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I have experienced the same problems with KOC in KMS since upgrading to version 6.1.0, except for mail formatted with 'plain text'. This dates back to Sep. 2005.

I have opened cases with Kerio on this, none of them ever turned out into some improvement.

This is what made me decide to stop with KOC.

PS: I am 'glad' to see this is at least recognized as a bug now by Kerio.

Peter
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Cramer

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Where I can see all Kerio bugreports? I must be blind...
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sedell

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They don't have one. The bugs are a big secret. The only way you find out about known bugs is when you submit a support ticket for a problem, and they say something like 'That's a known bug, here's the bug number'. We've asked for it before, but they won't provide one.

It drives me nuts that they don't have a bug list or a list of known issues. Every other vendor I deal with at least has a known issue list as part of the release notes, or a knowledge base that details the bugs and work-arounds if they exist.

Scott
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MacSuperSonic

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Right, big problem!!!

Is it such a big job, to implement a bug-report site? So I could search in it or report one.

Greetz,
Daniel, [GER]
garrick

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This problem lies in Outlook.
I get that too where someone replies to a message and it's blank.
I don't know if Microsoft has a fix for it.
One temporary solution is to send email using text or RTF.
I don't think the problem lies with Kerio.
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