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zmerch

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Greetings, Kerio dudez & dudettez!

I've been a qmail geek for the last decade, but I'm rather new to Kerio. Whilst running 6.1.2 (upgraded to 6.1.3p1 *after* the problem, so this isn't related to the newest version) on SuSE Linux 9.2 Enterprise Server, we had a power failure and the UPS connected to the box decided to fail at that time as well. Unforch, I also didn't have a good backup of the mailstore & configs. Ungh.

No mail or any actual *information* was lost, however, all of our contacts & whatnot in our Public folder was converted into emails. Needless to say, this is giving the suits heartburn, and acid reflux rolls downhill, as they say.

I've searched the forums & the KB, and I followed the advice of renaming the index.fld files to have Kerio rebuild them, but that didn't help.

Is there any way to rebuilding/redirecting the information back to where it should be so it displays correctly, or am I doomed to resorting this stuff all by hand?

Thanks!
Roger "Merch" Merchberger
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Kerio_ktrumbull

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You just need to edit the status.fld file for each folder that is not showing the data in the correct format. Each status.fld file starts with the letter T and a number. Below are what each type is associated with. Just update the T# accordingly:

T0 - Mail Folder
T1 - Contact Folder
T2 - Calendar Folder
T3 - Tasks Folder

Edit: Forgot we already have a KB article on this:

http://support.kerio.com/kb/346

[Updated on: Thu, 16 March 2006 19:52]


Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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zmerch

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Thanks for the quick response. Should I diddle with these files (especially the public ones) with the server shut down? I've modified several files and altho some of the information is back, some info in the public folders doesn't seem to be back. Kerio gave me a message in the webmail saying that it was trying to reindex the files - is there a way I can force that?

Thanks again!
Roger "Merch" Merchberger
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himo

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For a new index you could move in the folder
the file index.fld to index.bad
After this KMS will make a new index.fld


regards


himo
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Pavel Dobry (Kerio)

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But this will not solve the problem and you may lose message flags.

Message in WebMail is saying that KMS is rebuilding search index (not message index).

The only solution is to stop KMS and edit status.fld file in contact, calendar and task folders as described above.
  •  
zmerch

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Update:

So far, I've found these T#'s in the status.fld files:

Folder types:

* T0 = mail folder
* T1 = contacts
* T2 = calendar
* T3 = tasks
* T4 = Journal
* T5 = Notes / Handheld Synchronization
* T100 = MAPI Store
* T101 = MAPI Reminder

Are there any other ones I need to know about, and could the KB article be updated with the extra values?

Also: The permissions to the Contacts/Calendar folders get goofed up as well, and so far we've had to reset that "by hand" i.e. by logging the user in with his/her ID and resetting the permissions manually. Is there any way (as the administrator) to modify the files to restore the permissions other than backup/restore?

BTW, Is there any voodoo to knowing what the S#, M#, D#, P#, R#, and N# numbers mean, or is that a trade secret? I'm running Kerio 6.1.3 Linux on SuSE 9.2 ES.

Thanks!
Roger "Merch" Merchberger
System Administrator, Ivado
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