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Home » Kerio User Forums » Kerio Connect » Entourage 2004: Dismissing Reminders won't stick
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Lyle M

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This may be more an Entourage 2004 issue, but the problem only occurs for our users that have Exchange-style connections to KMS.

Before I submit a support ticket to Kerio, I'd love to know if anyone else has seen this problem - or, better still, has solved it.

Here's the scenario:

Server: KMS 6.1.4 on Mac OS X Server 10.3.9 w/OD user accounts.
Clients: Mac OS X 10.3.9 & 10.4.6 w/ Entourage 2004 11.2.3 in Exchange mode.

Quite simply, hitting dismiss on reminders generated via the Microsoft Office Notifications application only temporarily dismisses the event. Typically, the user is greeted the next day by an ever-growing list of past due events that were previously dismissed. I can't figure out what is triggering the resurgence of the reminders.

At the moment, I'm swamped and can't delve deeper into this as I normally would. So, here I am milking the forum for all it's worth. I appreciate any feedback.

Regards,
Lyle
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Pavel Dobry (Kerio)

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Is it a reminder for normal or recurrent event?
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Lyle M

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Hi Pavel,

It appears to only happen to recurring events. It's like the reminder remains attached to the original event instead of shifting to the next one in the series.

At one point, I deleted all the recurring events and recreated them by hand. This stopped the problem briefly, as the events were now all in the future. Of course, as events passed the list of un-dismissible Office Notifications grew.

Thanks for chiming in on this!

Regards,
Lyle
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Pavel Dobry (Kerio)

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Ok. I can confirm that this is fixed in KMS 6.2.0 (currently beta3). Next alarm occurence was not moved to the future on dismiss of reminder for recurrent event in Entourage 2004.
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Lyle M

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Wow, if the rest of my life were this easy, I would be downright bored.

Thanks for tackling this so quickly. I almost feel guilty for not entering a support ticket.

Have a great weekend!

-Lyle
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sonofcolin

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We have the exact same issue with 10.4.6 server, KMS 6.1.4 and Entourage. Don't feel brave enough to upgrade our production server to 6.2b3 to fix it though :)
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Lyle M

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Hey Neighbor,

Good news is that I doubt you'll have to wait long for the 6.2 release.

Regards,
Lyle
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mactech

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This issues seems to have resurfaced in KMS 6.3 (currently running 6.3.1)

Reminders for recurring appointments cannot be dismissed in Enourage 2004.
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