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Home » Kerio User Forums » Kerio Connect » KMS 6.2.0 Fails to auto-restart after power failure/restore
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frankxs

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Below is the ticket I submitted to Kerio support. Posting it here just in case anyone else has seen this. FYI.

BTW, KMS 6.2.0 is awesome! Great new release. Lots of great fixes and additons.

-Frank

Your ticket has been submitted to our department successfully, One of our support technicians will get back to you with more information shortly.



Ticket InformationTicket ID: QSE-246257
Department: Support - United States
Full Name: xxxxxx
Email: xxxxxx
Product informationProduct: Kerio MailServer
License number: xxxxxx
Version: 6.2.0 build 1492
Operating system: Windows 2003 Server
KMS 6.2.0 fails to auto-start after power failure restart. If power is interrupted on my W2K3 server and then restored, the Kerio mail server does not restart upon powerup. If I do a normal shutdown/restart, everything is fine. I am running on a Dell PowerEdge SC500.

I have not had this happen with previous versions of KMS. Previous versions restarted fine after power failure and restore.

I have verified this behavior manually by unplugging my server and re-plugging it in.

Again, a normal shutdown/restart is fine.

Below is the error I get in my Event viewer...

----------------------------------
Event Type: Error
Event Source: Kerio MailServer
Event Category: None
Event ID: 2
Date: 7/25/2006
Time: 11:13:10 AM
User: N/A
Computer: PITTBOSS
Description:
Service startup failed: Cannot start spam server (see error log for details).


Kerio MailServer 6.2.0
Service: KerioMailServer
---------------------------------------

Below is the corresponding error log from KMS...

-------------------------------------
[25/Jul/2006 11:13:10] SpamModule.cpp: Unable to initialize plugin, error: TimeOut expired, no response from server
[25/Jul/2006 11:13:10] SpamModule.cpp: Server: Spamassassin failed to start.
[25/Jul/2006 11:13:10] main.cpp: Spam server is not running.
--------------------------------------

-Frank
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Kerio_ktrumbull

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This is a known issue. If anybody else experiences this issue, please submit a ticket.

Kevin Trumbull
Kerio Technical Support Team Leader
http://support.kerio.com
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dysk

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same problem happens to me.
please tell me how to solve it.
  •  
winkelman

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Check the version history of newer versions, I believe this was fixed in a server update (so you'd have to update the server).
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